Privacy Policy

Who we are

Our website address is: https://farbyte.uk.

Introduction

Farbyte is committed to protecting your privacy and handling your personal data transparently, lawfully, and securely.
This privacy policy explains how we collect, use, store, and share your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller and Contact Information

Farbyte acts as the data controller for the personal data you provide. If you have any questions about this policy or your data, please contact us via our contact page.

What Data We Collect

We may collect and process the following types of personal data:

Name, address, email, and contact details
Payment and billing information
Account credentials (usernames, passwords)
Telephone and facsimile numbers
Usage data (IP addresses, browser type, access times, etc.)
Cookies and tracking information (see Section 10)
Any other information you voluntarily provide when using our services.

We do not knowingly collect data from children under 13 years of age.

Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

Consent: When you give us explicit permission (e.g., marketing communications)
Contract: To provide and manage the services you request
Legal obligation: To comply with legal or regulatory requirements
Legitimate interests: For business operations, security, and service improvements, where these interests do not override your rights

The lawful basis we rely on for each type of processing is as follows:

Service improvement and analytics: Legitimate interests
Account creation and service provision: Contract
Service announcements: Legitimate interests
Marketing communications: Consent
Billing and tax compliance: Legal obligation

Purposes for Processing

Your data may be used for:

Providing, maintaining, and improving our services
Managing your account and processing transactions
Communicating service updates or important notices
Sending marketing communications (with your consent)
Analysing website usage and trends (aggregate, non-identifiable data)
Complying with legal obligations

Data Subject Rights

Under UK GDPR, you have the right to:

Access your personal data (Data Subject Access Request)
Rectify inaccurate or incomplete data
Erase your data (“right to be forgotten”) where applicable
Restrict or object to certain processing
Data portability (receive your data in a structured format)
Withdraw consent at any time (where processing is based on consent)

To exercise your rights, contact us via support ticket or email. We will respond within 30 days as required by law.

Data Sharing and International Transfers

We do not share your personal data with third parties for marketing unless you have given explicit consent.
Data may be shared with trusted service providers (e.g., payment processors, technical support) under strict confidentiality agreements and only for specified purposes.
If data is transferred outside the UK, we ensure it is protected by appropriate safeguards and only to countries with adequate data protection standards.

Data Retention

We retain personal data only as long as necessary for the purposes stated above or as required by law. When no longer needed, data is securely deleted or anonymised.

Data Security

We employ industry-standard security measures (encryption, access controls, secure storage) to protect your data from unauthorised access, loss, or misuse. Payment information is encrypted during transmission. You are responsible for safeguarding your login credentials.

If we become aware of a personal data breach likely to result in a risk to your rights and freedoms, we will notify the UK Information Commissioner’s Office (ICO) within 72 hours and inform affected individuals as soon as possible, as required by law.

All staff who handle personal data receive regular data protection training, and our procedures are reviewed periodically to ensure ongoing compliance with UK GDPR.

Cookies and Tracking Technologies

We use cookies to:

Enable essential website functionality
Remember your preferences
Analyse aggregate usage data

Cookies do not contain personally identifiable information. You can manage or disable cookies in your browser settings. For details, see our Cookie Policy below.

Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing personal data.

Changes to This Policy

We may update this privacy policy from time to time. Updates will be posted on our website, and significant changes will be communicated directly where appropriate.

Complaints

If you believe your data rights have been violated, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Data Protection Officer and Impact Assessments

We are not required to appoint a Data Protection Officer under UK GDPR, but our management team is responsible for data protection compliance. Where appropriate, we conduct Data Protection Impact Assessments (DPIAs) for high-risk processing activities.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement, if for instance, a service is temporarily suspended for maintenance.
Generally, users may not opt-out of these communications, though they can deactivate their account.
However, these communications are not promotional in nature.

Cookie Policy

What are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us provide, improve, and secure our services by remembering your preferences, enabling certain functionalities, and gathering analytics data.

Types of Cookies We Use

We use the following categories of cookies:

Strictly Necessary Cookies:
These cookies are essential for the operation of our website and services. They enable core features such as account login, secure checkout, and network management. You cannot opt out of these cookies.
Performance and Analytics Cookies:
These cookies collect information about how visitors use our website, such as which pages are visited most often and if users receive error messages. We use this data to improve the website’s functionality and user experience. All analytics data is aggregated and anonymised.
Functionality Cookies:
These cookies remember your preferences (such as language or region) to provide enhanced, more personalised features.

Third-Party Cookies

Some cookies may be set by third-party services integrated into our website (such as payment processors or analytics providers). These third parties are required to comply with data protection laws and may use cookies for their own purposes as described in their respective privacy policies.

How to Manage Cookies

You can manage or disable cookies at any time through your browser settings. Most browsers allow you to:

View which cookies are stored on your device
Delete all or selected cookies
Block cookies from specific sites
Block all cookies from being set

Please note that disabling certain cookies may affect the functionality and performance of our website and services.

Cookie Consent

When you first visit our website, you will be presented with a cookie banner or pop-up requesting your consent to use non-essential cookies (such as performance and functionality cookies). You can change your cookie preferences at any time by revisiting your cookie settings on our website.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, law, or our business operations. Any updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us.