Why does my email bounce with '550 relay not permitted'?

When using our website hosting or email hosting services this usually happens because the nameservers on the affected domain have been changed to make the domain work with Farbyte's servers, but the domain itself has not been transferred in.

There is a brief period when some remote mail servers direct mail according the the new MX records, but the local mailserver is still seeing the old MX records. This causes the mail server to reject mail until the old records expire.

That usually happens within 24 hours. Domains which are fully transferred by-pass the MX record lookup and so are not affected by this problem.

  • 84 Users Found This Useful
Was this answer helpful?

Related Articles

What is IMAP?

IMAP stands for Internet Message AccessProtocol. Farbyte offers fully compliant IMAP hosting...

What is POP3?

Farbyte offer POP3 hosting services that are fully compliant with the POP3 protocol...

Should I use POP3 or IMAP?

IMAP can be thought of as a remote file server, while POP3 can be thought of as a...

How do you handle SPAM?

Farbyte does NOT TOLERATE spam being sent from our clients. Any account found to be sending out...

Why do I get a '550 Relay Not Permitted' error mesage when sending mail?

Whether you have a shared web hosting or email hsoting account with Farbyte, in order to send...