Sending Email - 550 This message was classified as SPAM and may not be delivered Print

All outgoing email sent from a Farbyte UK cPanel hosting or UK email hosting account is filtered through our SPAM detection systems. Unfortunately, as this system is automated, this may occasionally stop genuine non-SPAM emails.

If you receive a message from the email system stating '550 This message was classified as SPAM and may not be delivered', then the SPAM filters have prevented the delivery of your email. You should do the following:

A - Check The Emails Content

Make sure there are no SPAM type words in your email and that any attachments are also free from such content and malware.

B - Ensure Your Email Client SMTP Authentication Is Setup Correctly

Thunderbird

1. Select the following: Menu Bar -> Tools -> Account Settings
2. The Account Settings window will appear where you can select the Outgoing Server (SMTP) at the bottom of the list in on the left side of the window
3. Back in the middle of the window, select the appropriate outgoing server and click the Edit button
4. Make sure Authentication method is set to Normal password
5. Click OK to close the SMTP edit window and again on the Account Settings window

Mac Mail

1. Select the following: Mail -> Preferences -> Accounts
2. Close to the bottom of the window, find Outgoing Mail Server (SMTP), click the drop-down arrow and select Edit SMTP Server List...
3. Click the Advanced button in the middle of the window and ensure Authentication is set to Password
4. Click OK to close the edit window

Microsoft Outlook 2010 / 2013

1. Select the following: File tab
2. Go to the Info tab on the left and select Accounts Setting -> Account Settings
3. Select your email account then click Change -> More settings -> Outgoing Server tab
4. Check the box beside My outgoing server (SMTP) requires authentication
5. Check Use same settings as my incoming email server
6. Click OK -> Next -> Finish

Microsoft Outlook 2007 and Earlier

1. Select the following: Tools -> E-mail Accounts -> View or change existing e-mail accounts -> Next
2. Select your email account then click Change -> More settings -> Outgoing Server tab
3. Check the box beside My outgoing server (SMTP) requires authentication
4. Check Use same settings as my incoming email server
5. Click OK -> Next -> Finish

C - Contact Farbyte Support

If the above has failed to resolve the issue, please open a Support ticket with Farbyte Support.